Customer Support Specialist

About the role

This 100% remote position is open to candidates in the United States. The role involves handling customer account details and sensitive information. A background check is required for all support positions.

Responsibilities

• Handle customer inquiries via email, chat, and phone professionally
• Troubleshoot issues and provide accurate resolutions in a timely manner
• Document all interactions and escalate unresolved cases appropriately
• Maintain a thorough understanding of products and services
• Meet daily case resolution and satisfaction targets
• Follow all data handling and compliance protocols

Requirements

• High school diploma or GED required
• Strong written and verbal communication skills
• Patient, empathetic, and solution-oriented approach
• Must pass a pre-employment background check
• No prior support experience needed — full training provided
• Must be a US resident with reliable internet