Customer Support Specialist

About the role

Juniper Square is an operations partner for 2,300+ General Partners in the private equity space, providing unified technology, data, and fund administration services. With over $300 billion under administration and 700,000 Limited Partners on the platform, we offer a comprehensive suite of services designed to help GPs move faster, make better decisions, and scale with precision. Our JunieAI platform reimagines private market operations with embedded intelligence across workflows.

Responsibilities

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
• 2+ years of professional experience in relevant setting
• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance when resolving customer requests
• Team-first attitude, high level of empathy, and passion for helping others
• Strong troubleshooting, problem-solving, and analytical ability
• Excellent time management and organizational skills
• Strong technical aptitude and a desire to learn and develop new skills