Customer Support Specialist

The Customer Support Specialist role is based in the United States and offers the opportunity to provide high-quality customer support using innovative digital safety solutions. Key responsibilities include:

1. Responding to inquiries and resolving issues
2. Educating customers about products and services
3. Managing a high volume of inbound calls
4. Handling account-related requests and troubleshooting product concerns
5. Identifying customer needs and recommending relevant solutions
6. Conducting outbound follow-ups to ensure customer concerns are addressed
7. Collaborating with customer experience teammates to improve processes and maintain service quality

Requirements include:

• 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment
• Strong verbal and written communication skills with the ability to listen actively and respond clearly
• Ability to handle emotional, complex, or high-stress customer interactions with patience, empathy, and professionalism
• Strong multitasking skills with the ability to listen, type, navigate systems, and manage customer information accurately
• Comfortable using technology, learning new software platforms, and navigating online systems
• Experience working with Microsoft Windows and Google Suite environments; familiarity with Mac systems is a plus
• Previous experience with upselling or customer retention activities is preferred, with willingness to develop these skills
• Strong attention to detail and reliable data entry skills
• Ability to work effectively in a remote environment with a dedicated workspace and reliable wired internet connection
• A customer-focused mindset with a desire to continuously improve and deliver excellent service

Benefits include:

• Competitive pay of $19/hour plus upsell incentives
• Remote work flexibility for candidates located in the greater San Antonio, Texas area
• Health and wellness benefits supporting employees’ personal and professional needs
• Retail savings plan
• Paid parental leave
• Opportunities for professional growth and career development
• A supportive and collaborative team environment within a fast-growing technology company
• The opportunity to help customers protect themselves in an increasingly digital world