Customer Support Specialist

Austin Capital Bank creates financial products and services that enhance our customers’ financial well-being. Our commitment to meaningful user experiences drives rapid growth while maintaining a start-up spirit. Recognized on the Inc. 5000 for five consecutive years and ranked #8 on Austin Business Journal’s Fast 50 list for companies with over $10 million in revenue, we combine entrepreneurial energy with profitability.

Why You’ll Love Working Here

• 100% employer-paid medical, dental, and vision insurance for employee-only plans, with affordable family coverage options
• Generous Paid Time Off (PTO): start with 16 days per year, growing to 30 days with tenure
• 11+ paid holidays annually
• 401(k) with 4% employer match
• Monthly chair massages
• Consistent schedules and work-life balance: no evenings, weekends, or irregular hours
• Career development opportunities, tuition assistance, and cross-role exploration
• Supportive team environment with leadership that listens

Our Core Values

• Take Initiative: A bias to action
• No Big Egos: Self-confidence with humility
• Honesty: Respectful and direct communication
• Wicked Smart: Intellectual and emotional self-awareness

Responsibilities

• Serve as a trusted resource and advocate for customers, owning interactions from start to finish
• Provide high-quality support across all contact channels with clear, accurate, and personable communication
• Develop and maintain thorough product and system knowledge to guide customers to optimal solutions
• Exercise sound judgment in complex or sensitive situations, escalating appropriately while maintaining accountability
• Maintain accuracy and discretion when handling customers’ financial information
• Collaborate with peers, share knowledge, and support cross-training efforts to enhance team performance
• Consistently meet and exceed performance standards
• Contribute to improving the customer experience by sharing insights and feedback

Requirements

• 3+ years of experience in customer support, call centers, financial services, or fast-paced professional environments (e.g., executive assistance, office management, retail, hospitality, healthcare administration, education, or operations)
• High level of personal accountability and ownership over work
• Strong problem-solving skills to navigate ambiguity and resolve complex customer issues
• Excellent attention to detail and ability to manage multiple priorities accurately
• Clear, confident, and professional communication skills with customers and internal teams
• Sound judgment and discretion in handling sensitive situations
• Proactive, growth-oriented mindset
• Flexibility and adaptability to support other teams and take on additional responsibilities

Success in this role is measured through performance metrics and overall team contribution. We value transferable skills and diverse professional experiences—even if your background isn’t traditional customer support, we encourage you to apply if you’ve demonstrated strong communication, judgment, and results in prior roles.