Customer Support Representative, Tier 1

About the role

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. Our secure, online ACH and credit card payment page is the core product for many of our companies, and we also provide an integrated suite of helpful features including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team delivers exceptional care with an industry-leading 97% customer retention rate. Founded in 2014, our growing team is based in Austin, TX, and serves clients in all 50 US states. We’ve grown over 300% in the last three years and continue to innovate, including a company-wide AI initiative where all employees leverage approved enterprise AI tools while maintaining ethical standards.

We’re looking for a Customer Support Representative who is obsessed with delivering world-class service to join our vibrant, fast‑growing company. You will be a key player on our highly‑rated support team, responding to customer inquiries with urgency and being available at a moment's notice when customers call for help.