Customer Support Representative – Phone Support

Our client recruits, trains, and manages U.S.-based Customer Service Representatives who support national brands in sectors including customer service, roadside assistance, healthcare logistics, and retail support. They operate secure cloud-based systems that enable team members to work from designated workspaces while contributing to a modern and environmentally conscious support model. As a W2 employer, the organization offers structured onboarding, tangible support, and opportunities for career advancement.

About the Role

The Customer Support Representative – Phone Support handles inbound interactions for major brands, assisting customers with inquiries, service requests, account management, and product support. The role requires using guided systems and resources to deliver professional, accurate, and brand-aligned customer care. It provides schedule flexibility after certification and suits individuals seeking a stable and structured support position with growth potential.

Responsibilities

• Handle inbound customer interactions for major brands
• Assist customers with questions, service requests, and account needs
• Provide product support using guided systems
• Maintain professionalism and accuracy in customer communications
• Align services with brand standards

Requirements

• High school diploma or GED
• At least 18 years of age
• Authorized to work in the United States
• U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable with computer applications and web-based tools
• Ability to work independently and adhere to schedules

• Preferred: prior call center or customer service experience
• Preferred: bilingual in Spanish/English
• Preferred: familiarity with phone or computer support environments

Pay

USD 11 - USD 13 hourly

Benefits

• Paid training following successful client certification
• Flexible scheduling options after certification
• W2 employment with payroll, protections, and stability
• Paid time off
• Optional supplemental insurance through Aflac
• Household telehealth access via MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles