Customer Support Representative III

About the role

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

Pay

Estimated annual base pay: $25.96 (minimum) - $33.65 (midpoint) - $41.35 (maximum) plus overtime. All members are included in the annual cash bonus opportunity.

Benefits

• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and training/professional development opportunities for all members
• 12 paid holidays
• Industry‑leading medical, dental, and vision insurance upon date of hire
• Vacation / sick time / vacation buy‑up / short‑term disability / bereavement leave
• Paid parental leave
• Adoption assistance
• Employee assistance program, including mental health benefits
• Member life & AD&D / long‑term disability / member optional life
• Member referral bonus
• Spouse / child optional life / optional AD&D
• Healthcare and dependent care flexible spending
• Voluntary benefits, including: home/auto insurance discounts, whole life insurance, critical illness insurance, legal assistance, military leave

Responsibilities

• Complex Issue Resolution: Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.
• Mentorship and Support: Acts as an informal resource, providing guidance and training to less experienced team members to enhance their performance.
• Process Improvement: Identifies and implements modifications to support processes, improving efficiency and the overall quality of customer service.
• Cross Department Collaboration: Proficiently partners with other departments to integrate support efforts and address multifaceted customer concerns seamlessly.
• Customer Feedback Analysis: Evaluates customer feedback and interprets data to identify key trends and supports the development of actionable strategies for service enhancements.