Customer Support Representative - Financial Services

Role: Entry Level Product Support within the Customer Service & Support team, focused on assisting customers with product issues. Responsibilities Troubleshoot basic product problems and respond to customer inquiries.Escalate complex cases to appropriate teams.Collaborate with cross-functional teams to resolve issues and improve user experience.Document support interactions for tracking and quality purposes.Contribute to enhancing overall customer satisfaction and product usability. Qualifications & Skills Strong communication skills and attention to detail.Eager to learn and develop technical knowledge.Committed to supporting diverse young adults and promoting economic mobility.