Customer Support Representative (EST)

Responsibilities

• Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
• Prioritize incoming customer support cases in a high-volume, fast-paced environment.
• Manage support case details in our case tracking system.
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
• Provide efficient productivity and exceed client’s expectations for support.

Qualifications

• Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday, East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday, East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday.
• Must be open to work evenings, occasional weekends, and/or holidays.
• Bachelor’s Degree with 0-3 years of work experience.
• A major in Accounting, Finance or Economics is a plus!
• Excellent customer-facing and communication skills, both written and verbal.
• Ability to accurately analyze and interpret data.
• Exceptional organizational and time management skills.
• Superior troubleshooting, resolution, and analysis skills.
• Ability to perform complex tasks and prioritize multiple projects.
• Previous experience in a high-volume call environment and/or customer support role is a plus!
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Benefits

The all-in total compensation for this role is $49,500 and $55,000, and is specific to the United States. A reasonable estimate of the base salary range would be $45,000 - $50,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company.

Pay

The Pay Range For This Role Is 45,000 - 50,000 USD per year(US Remote)