Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Job Responsibilities

• Perform telephone support as scheduled.
• Answer and complete all assigned e-mail and chat messages or contacts.
• Ensure all customer questions and issues are addressed in replies.
• Properly enter customer information and resolutions in the appropriate ticketing system.
• Strive to improve cognitive and customer service skills.
• Attend training classes and complete assigned exercises.
• Provide feedback on support issues, resolutions, or suggestions to supervisors.
• Communicate trends, issues, and appropriate solutions to supervisors and management.
• Provide procedural advice and assistance to other representatives.
• Maintain positive working relationships with support clients.
• Maintain departmental productivity standards and exhibit accuracy in the ticketing system.

What Can Aureon Offer You?

• Opportunities for professional growth, development, and advancement within the organization.
• 100% remote working employment model.
• Comprehensive training on hardware and software applications for qualified applicants.
• Knowledge and experience relating to basic computer applications.
• Competitive compensation and full benefits package for full-time employees.
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO.

Required Education

High school or equivalent.

Required Skills

• Excellent interpersonal skills to establish and maintain effective relationships.
• Strong written and oral communication skills, including strong listening skills.
• Intermediate to advanced computer skills with emphasis on Internet knowledge.
• Aptitude for providing superior customer care.
• Dependability, adaptability, and flexibility.
• Basic math skills.
• Creative thinking and reasoning ability.

Preferred Skills

• Experience in sales, marketing, or promotions.

Communication

Provide feedback on support issues, resolutions, or suggestions to immediate supervisor or department manager. Communicate trends, issues, and appropriate solutions to supervisors and management.

Support Coworkers

Provide procedural advice and assistance to other representatives.

Maintain Departmental Productivity Standards

Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

Working Conditions and Physical Requirements

• Primarily indoor work primarily in an office environment.
• Frequent utilization of manual dexterity and visualizing of computer screen.
• No unusual physical requirements.