Call Center Agent/Customer Service Representative

About the role

Mercer-Bucks Orthopaedics, PC is seeking one or more full-time Call Center Agents. The position is available in Langhorne, Pennsylvania.

Responsibilities

• Answers incoming calls and handles and routes calls to appropriate parties within the company
• Takes messages and creates tasks within the computerized system and sends to appropriate parties
• Speaks with all new and established patients and schedules office appointments
• Uses a telephone headset and computerized appointment scheduling program to schedule all patient appointments, according to physician-specified protocols
• Pulls messages off the voice mail system from patients who wish to schedule appointments
• Possibly informs all new and established patients about the practice's payment at the time of service policy, and ensures they understand they are to arrive with their referral form, x-rays, etc.
• Informs patients of financial responsibility if practice is not on the patient's insurance plan
• Informs patients of the information needed by the Pre-Registration Coordinator; asks patient what is the best time to get a hold of him/her for pre-registration
• Emails, mails, or faxes registration information to new patients
• Re-schedules all patients when the physician has to cancel office hours
• Maintains patient confidentiality and adheres to HIPAA and other compliance regulations
• Attends continuing education courses as requested
• Attends all regular staff meetings
• Completes all other duties as assigned by the Scheduling Manager, VP of Operations, or CEO

Qualifications

• High school diploma required
• College education or trade school preferred
• Minimum two years experience working in a physician practice scheduling appointments
• Prior call center experience helpful
• Computer literate, with advanced keyboard skills
• Ability to work with patients and make them feel comfortable
• Pleasant and professional demeanor on telephone
• Strong written and verbal communication skills
• Reliable and highly motivated
• Bilingual/multilingual skills preferred

Skills

• Spanish (preferred)

Benefits

MBO offers excellent compensation and benefits for the right candidate. These benefits include:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

From $14.00 per hour

Schedule

8 hour shift Monday to Friday

Work Location

One location: Health insurance