Customer Support Representative

About the role

Workwear Outfitters is a leading supplier of work apparel and footwear for various industries including automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and more. Based in Nashville, Tennessee, the company has over $800 million in sales and employs more than 5,800 people globally. It operates under brands like Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, and Horace Small®. The company is also the exclusive licensee for Dickies® apparel in the B2B channel.

Responsibilities

• Provide complete and accurate information and support to customers, sales team, and management on routine and non-complex inquiries.
• Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat).
• Process customer orders accurately while providing prompt, professional, and efficient responses to customer inquiries and requests.
• Research appropriate solutions for customer's needs and technical support for website portal.
• Review, evaluate, and process customer requests for return authorizations, exchanges, shipping, and invoice correspondence.
• Understand and offer recommendations from extensive product offerings and customization capabilities that best represent their company's branding.
• Maintain accurate records of customer interactions, transactions, and order updates within company systems.

Skills For Success

• A high school diploma or an associate/bachelor’s degree preferred.
• At least one year of customer service, call center, retail, hospitality, or client support experience.
• Experience supporting multi-channel customer interactions (phone, email, chat).
• Experience working with order management, shipping, billing processes.
• Experience working across multiple systems to analyze data with the ability to identify issues and drive effective solutions.
• Strong verbal and written communication skills.
• Experience with Excel and Microsoft Office.

Benefits

• Medical, vision, and dental coverage.
• Life and disability coverage.
• 401K plan.
• Tuition reimbursement.
• Employee Assistance Program.
• Flexible Spending Accounts.
• and many others.