Customer Support Representative

Be the Voice of Exceptional Service for a Leading Distribution Industry Partner PDS Tech Commercial is seeking a motivated and customer-focused Customer Support Representative to join our team in Los Angeles, CA. In this role, you'll be the bridge between customers and business solutions, helping ensure a seamless experience while supporting account management activities that drive customer satisfaction and business success. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding service, this is an excellent opportunity to grow your career with an industry leader. Position Details Job Title: Customer Support RepresentativeLocation: Los Angeles, CA 90014Schedule: Monday - Friday, 9:15 AM - 6:15 PMJob Type: Full-Time, 12-Month ContractPay Rate: $17.87 - $21.60 per hour What You'll Do Responsibilities As a Customer Support Representative, you'll play a key role in supporting customers, account executives, and internal operations. Your responsibilities may include: Building and maintaining positive relationships with existing customer accountsProviding administrative and operational support to Senior Account ExecutivesInvestigating, analyzing, and resolving customer inquiries and issuesAssisting with customer incentive studies and account support initiativesDeveloping and preparing customer proposals and lead-related documentation for Account ExecutivesProcessing forms and maintaining accurate recordsPreparing reports and auditing documents for accuracy and complianceManaging general administrative tasks, including filing, faxing, duplicating, and document distributionSupporting day-to-day customer service activities to ensure a high level of client satisfaction Required Qualifications High school diploma or equivalentPrevious experience in customer service, customer support, administrative support, or a related fieldStrong verbal and written communication skillsExcellent organizational and time-management abilitiesAbility to multitask and prioritize work effectively in a fast-paced environmentStrong problem-solving and analytical skillsProficiency with Microsoft Office applications and standard business softwareCommitment to delivering exceptional customer service Preferred Qualifications Experience supporting account executives, sales teams, or customer accountsBackground in distribution, logistics, supply chain, or related industriesExperience preparing reports, proposals, or customer documentationFamiliarity with CRM systems and customer account management processesDetail-oriented approach with strong auditing and document review skills Why Join Us? At PDS Tech Commercial, We Believe Great Customer Experiences Begin With Great People. When You Join Our Team, You'll Have The Opportunity To Work alongside a respected leader in the distribution industryGain valuable experience supporting customer accounts and business operationsDevelop professional skills in customer relations, account support, and problem resolutionCollaborate with a team that values communication, teamwork, and continuous improvementBuild your career with an organization committed to employee success and growthEarn competitive hourly pay while contributing to meaningful business outcomes Ready to Make an Impact? If you're passionate about helping customers, solving challenges, and supporting business success, we'd love to hear from you. Apply today and take the next step in your career as a Customer Support Representative with PDS Tech Commercial! Pay Details: $17.87 to $21.60 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy Requirements The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.