Customer Support Representative

About the role

Under the direction of the Customer Support Manager, the Customer Support Representative provides excellent and friendly customer service, processes orders and invoices, and performs clerical duties to support the department.

Responsibilities

• Answers the Inside Sales telephone line and assists Customer, Broker, Sales Team, and delivery driver as needed.
• Uses the telephone or email to locate or relay messages to internal staff.
• Receives and records all orders, processes orders and invoices for local, neighbor island, Mainland, Asia Export, and other inter-company branches.
• Performs EDI (Electronic Data Interchange) tasks to process orders and invoices.
• Performs clerical duties needed to maintain the Inside Sales department, including typing (computer keyboard), internet, emailing, faxing, filing, photocopying, scanning, and mailings.
• Accurately invoices orders and posts batches in Great Plains (GP) according to established policies.
• Files invoices, records, and reports, and maintains physical and electronic files.
• Works independently and collaborates well as a team player.
• Assists other departments, such as Sales, Accounting, Warehouse/Delivery, and Administration, as needed.
• Ensures that the Inside Sales and personal workspace area is clean, neat, and safe.
• Performs all duties and maintains all standards in accordance with Company policies and procedures.

Requirements

• AA degree with emphasis in Business or related field or equivalent work experience.
• One (1) year of customer service related experience, preferably with order entry experience.
• Computer literate in Excel, Word; and knowledge of database and/or accounting systems.
• Ability to type 25 wpm and use 10-key by touch.
• Ability to use general office equipment, such as photocopying machine, fax machine, postage meter machine, and accounting systems.
• Ability to perform basic mathematical calculations.
• Good verbal, written, and telephone communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The employee must occasionally lift and/or move up to 30 lbs.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Communication Demands

• Visiting/working at different worksites.
• Talking to co-workers and outside trade persons/vendors.
• Written communication to co-workers and outside persons/vendors.
• Responding to written or verbal requests of co-workers and vendors.
• Reading and composing written language.
• Receiving verbal instructions.

Work Environment

• Normal office conditions with very little exposure to outside weather conditions, noise, extreme heat, or dust.
• The noise level in the work environment is usually light to moderate.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Holiday Pay
• Sick Leave
• Company-paid life & disability
• 401(k) with company match
• Flexible Spending Accounts
• Employee Assistance Program
• Employee product discounts

About Us

Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to premium treats. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm.

We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. Your work contributes to our purpose: to make the Islands’ future flourish through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.