Customer Support Representative

Responsibilities

• Respond to customer inquiries across email, chat, and phone for all supported brands
• Manage and resolve tickets using the Gorgias help desk platform and AI tools
• Work within Shopify, SalesPad, and other internal systems on a daily basis
• Complete training through hands-on learning, webinars, videos, and job aids
• Assist the marketing team with projects during slower periods
• Maintain an in-office presence during peak holiday times
• Work weekends and extended hours during high-volume periods
• Be available to work in-office between Christmas and New Year

Qualifications

• Strong Microsoft Office skills, including proficiency in Excel
• Ability to quickly learn new tools, systems, and processes
• High attention to detail with an organized, solution-focused mindset
• Comfort communicating with customers through email, chat, and phone
• Ability to ask questions, think critically, and adapt in a fast-moving environment
• Flexibility to work varied schedules during peak seasons, including weekends
• Availability to work a standard 40-hour week with no expected overtime
• At least two years of customer service experience preferred in retail, call center, or corporate settings
• Open to recent graduates with relevant customer-facing experience and a customer-first approach

Preferred Skills

• Experience in e-commerce or direct-to-consumer environments
• Familiarity with help desk or ticketing systems
• Experience with Shopify or order management platforms
• Ability to thrive in a fast-paced, seasonal business environment

Vetting Process

• Application (5 minutes)
• Online Assessment (30 minutes)
• Initial Video Interview (30-45 minutes)
• Client Phone Interview (30 minutes)
• Client On-site interview (60 minutes)
• Job Offer!