Customer Support Representative

This 100% remote role is open to candidates located in New York, United States.

Responsibilities

• Review incoming requests or cases and maintain accurate supporting records.
• Communicate with customers or internal teams to resolve routine issues.
• Document actions, outcomes, and follow-up requirements clearly.
• Escalate exceptions according to established procedures.
• Support service quality, workflow accuracy, and timely case completion.

Qualifications

• Relevant experience or transferable skills aligned with the Customer Support Representative role.
• Strong written communication, organization, and attention to detail.
• Ability to work independently in a remote environment and meet deadlines.
• Comfort using spreadsheets, documentation tools, and role-relevant systems.
• Ability to handle sensitive information responsibly where applicable.

Skills

• Customer Service
• Client Communication
• Customer Support
• Case Management
• Issue Resolution
• CRM Software
• Email Support
• Phone Support
• Documentation
• Escalation Management