Customer Support Representative

What We Offer

• Weekly pay
• Health/Dental/Vision/401K/Life Insurance
• Paid Holidays
• Referral Program
• Paid Time Off
• Birthday PTO
• 401K

Position Summary

We are seeking a compassionate and detail-oriented Customer Support Representative to join our Customer Experience / Support team in a fast-paced chemical manufacturing and service environment. This role combines personalized relationship management with timely, accurate, and effective customer support.

Key Responsibilities

• Serve as the primary point of contact for designated customers.
• Build strong personal relationships to understand each customer’s preferences and support needs.
• Conduct regular check-ins and feedback sessions to increase customer satisfaction and engagement.
• Respond promptly and professionally to customer inquiries via phone or email.
• Provide empathetic and accurate support for issues related to products, orders, logistics, or services.
• Collaborate cross-functionally with internal teams (Shipping, Warehousing, Revenue Cycle, Sales) to resolve customer concerns effectively.
• Escalate complex issues to the appropriate department or supervisor.
• Follow established procedures while recommending opportunities to enhance support processes.
• Maintain quality standards and support a positive team culture.
• Log all customer interactions clearly and accurately in Freshdesk or equivalent CRM/ticketing systems.

Qualifications

• A high school diploma or equivalent required; an associate or bachelor’s degree preferred.
• One to two years of experience in customer support, customer service, or call center environments.
• Strong written and verbal communication skills.
• Excellent problem-solving and critical thinking skills.
• Proficient in Microsoft Office and ticketing systems such as Freshdesk.
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-first mindset.

Preferred Qualifications

• Experience in logistics, manufacturing, or service-based industries.
• Familiarity with order management systems such as SAP.

Schedule

Monday-Friday, 8:30 AM - 5:00 PM
On-site role located in Linden, NJ Pay is $20-28 per hour D.O.E.