Customer Support Representative

About the role

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. Learn more about us at getclair.com/about. Are you who we're looking for? Your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You’ll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair’s mission, and ready to roll up their sleeves to help our users and improve their lives. We are looking for team members who have an entrepreneurial attitude and are hungry to learn and grow in their careers.

Responsibilities

• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
• Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
• Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Qualifications

• 2+ years of experience in a customer support role.
• Tier 2 level support or tech space experience is a bonus!
• 1+ years experience using Zendesk.
• Excellent communication skills (written and verbal) in explaining tough concepts to customers
• An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping