Customer Support Representative

About the role

This Customer Support Representative role connects customer resolution with the broader operating needs of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The scope ensures every handoff shows what is complete, what is pending, and who owns the next step.

Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed.

Responsibilities

• Own the workflow by helping the team escalate complex cases with enough context for the next owner.
• Coordinate assigned customer or client requests.
• Review available case history before responding.
• Maintain the workflow by resolving routine issues within approved authority.
• Track and document commitments and next actions.

Skills

• Use Service Recovery and Customer Experience confidently.
• Apply Documentation without losing track of exceptions, owners, or deadlines.
• Document Customer Service decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Issue Resolution, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.