Customer Support Representative

About the role

At Badger Meter, we're more than a leading global water technology company—we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue, and reduce waste. Every employee is an important part of our success. Here, your work doesn’t just move a business forward—it shapes a more sustainable future.

As a Customer Support Specialist, you will provide daily administrative and service support on standard, routine requests. This role monitors and processes orders and quotes, keeps account information accurate, and supports timely issue resolution, all while contributing to a positive experience for our customers.

Responsibilities

• Assist with maintaining annual customer quotes and updating pricing during renewals to ensure accuracy and consistency.
• Support customer-facing teams with reporting, data entry, and documentation to help meet customer needs.
• Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner.
• Provide administrative support and tracking for customer-related escalations and special projects.
• Assist with maintaining and updating customer accounts to ensure current and accurate information.
• Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels.
• Support non-standard customer change activities, including documentation and communication updates.
• Perform other related duties as needed.

Requirements

• High school degree/GED required; Bachelor’s degree preferred.
• 1-3 years of experience in customer support, sales support, or a customer-facing role.
• Beginning a career in customer account management, sales support, or customer operations.
• Experience supporting internal and external customers such as sales or customer service.
• Proficiency with Microsoft Office Software.

Skills

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment.
• Requires prolonged periods of talking/listening.
• Work is performed in close proximity to others.
• Must be able to sit for prolonged periods of time.

Pay

The target hourly rate for this role is $25-$27/hr.

Benefits

• Competitive pay with annual bonus eligibility and pay increases.
• Comprehensive health, vision, and dental coverage.
• 15 days paid time off + 11 paid holidays.
• Two ways to save for retirement:
  • Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.
  • The company also contributes 5% of your eligible compensation to your Defined Contribution account annually.
• Access to a certified financial planner at no cost.
• Employer-paid benefits including Employee Assistance Program (EAP), basic group life insurance, short-term disability, and more.
• Educational assistance—tuition reimbursement up to $5,250.
• Voluntary benefits including additional life insurance, long-term disability, accident, and critical illness coverage.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.