Customer Support Representative

What We're Looking For

• 1–3+ years of experience in a customer service or support role
• A team player with a positive, “can-do” attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

What You'll Do

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Compensation

Industry-leading compensation, including salary and equity ownership

MacBook, monitor, and all the technologies you need to succeed

Full Medical & Dental Insurance

Unlimited PTO

401k

Remote first company

Fast-paced startup environment

Anagram is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Career Path: Entry Level

Compensation Range: $50K - $70K