Customer Support Representative

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases, including refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads the industry in developing cutting-edge solutions designed to protect the environment.

Key Responsibilities

• Deliver a high level of service and proactive account support to internal and external customers
• Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information
• Prioritize customer relationships and ensure service expectations are met or exceeded
• Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded
• Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams
• Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently
• Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements
• Prepare customer quotes and send invoices to customers and internal stakeholders
• Address customer concerns professionally, research returns and rebills, and coordinate follow-up through resolution
• Work with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers
• Generate or request certificates of insurance for new and existing customers
• Support franchise locations with back-office needs, including insurance documentation, contracts, and account administration
• Collaborate with cross-functional teams to ensure work is completed accurately and on time
• Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility

Qualifications & Skills

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred
• Three or more years of customer service, account support, order processing, or related experience preferred
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
• Excellent written and verbal communication skills, with a professional and customer-focused approach
• Strong interpersonal skills and the ability to build productive relationships with customers and colleagues
• Ability to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environment
• High attention to detail and commitment to accuracy in customer records, orders, and reports
• Sound problem-solving skills and the ability to handle customer concerns with discretion and professionalism
• Ability to maintain confidentiality and appropriately manage sensitive business and customer information
• Proficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar business platforms
• Ability to work independently and collaboratively as part of a cross-functional team

Benefits

• Starting pay $23 and up based on expereience and skills
• Medical, dental, vision, paid holidays, paid time off (PTO), 401(k), disability, life insurance, training initiatives, professional certifications, and tuition reimbursement
• This role is required to be on site in Bowling Green, Ohio. A-Gas may offer flexiblity for hybrid work after training period has concluded
• We are an equal opportunity employer