Customer Support Representative

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases, including refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery, the company's service division, is the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads in developing cutting-edge solutions designed to protect the environment.

About the Role

A-Gas Americas is seeking an energetic Customer Support Representative to join our team in Rhome, TX. This role requires exceptional verbal, written, and interpersonal skills to maintain positive and supportive customer partnerships.

Responsibilities

• Provide professional customer support and prompt account management.
• Assist truck drivers to ensure smooth rapid delivery of products and services to customers.
• Promptly answer, screen, and direct phone calls from customers.
• Review and manage customer accounts to ensure 100% accuracy in order entry.
• Facilitate prompt, precise entry and tracking of gas acquisition jobs.
• Partner with operations, logistics, and plant teams to ensure jobs are completed on time.
• Filter data based on material pricing structures and specific contract fee requirements.
• Apply exact pricing models aligned with the most current customer master agreements.
• Update purchase orders, material metrics, and cost structures in web-based systems.
• Prepare final job reports and partner with the finance department to clear jobs for receipts and payments.

Requirements

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Minimum 2 years of experience in customer service and account management.
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred.
• Proficient in Microsoft Office, SAP, Salesforce, and cloud-based applications.
• Ability to organize, prioritize, and multitask in a fast-paced environment.
• Maintain confidentiality regarding customer accounts and pricing data.

Benefits

• Company profit-sharing.
• Medical, dental, and vision insurance.
• Paid holidays and paid time off (PTO).
• 401(k) retirement plan.
• Disability and life insurance.
• Training initiatives and professional certifications.
• Tuition reimbursement.

Pay

Pay range starts at $23 per hour, based on experience.

Schedule

This role is required to be on-site in Rhome, TX to support the Operations team. Work-from-home flexibility may be granted after a probationary period and training has concluded.