Customer Support Representative

Customer Support Representative at A Full Renovation – Interiors & Design Location: Remote - United States Job Type: Full Time Salary: $38,000-$48,000 per year About The Role A Full Renovation – Interiors & Design is hiring a Customer Support Representative to support timely customer communication, issue documentation, account support, and appropriate escalation. The role is fully remote within the United States and is designed for someone who values accurate work, clear documentation, and dependable follow-through. Because the position is remote, work should remain visible through clear status updates, well-maintained files, and concise written notes. Good handoffs matter: another team member should be able to understand what was completed, what remains open, and what evidence supports the current status. Quality matters as much as speed. The goal is not simply to move work through a queue, but to complete it accurately, preserve a traceable record, and reduce avoidable rework for the people who rely on the result. The work supports interior design and remodeling operations, including project documentation, client coordination, selection tracking, and business records as relevant to the position. Key Responsibilities Follow up on open cases until ownership is transferred or the issue is resolved.Meet reasonable response and documentation standards without sacrificing accuracy.Clarify the customer’s question and review available account or service information before responding.Resolve routine issues using approved guidance and escalate non-routine matters when necessary.Protect customer information and follow authentication or access procedures.Maintain professional communication during complaints or difficult conversations. Qualifications Ability to listen carefully, clarify needs, and document interactions accurately.Good judgment about when to resolve a routine issue and when to escalate.Attention to privacy and responsible handling of customer information.Willingness to learn products, policies, and support procedures.High school diploma or equivalent experience appropriate to customer support. As responsibilities grow, you may take on additional related tasks, but new work should remain aligned with the role and documented procedures.