Customer Support Rep I

Pay

Pay range: $19.18 - $25.57 per hour. Annual Bonus Incentive Target: 1% (eligible for bonus/incentive plan with payout ranging from 0% to 200% of target). Exact compensation may vary based on skillset and work location.

Benefits

• Medical, dental, vision, life insurance
• Short and long term disability benefits
• Employee Assistance Program (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) participation (starting first day of calendar month following date of hire)
• Wellness Plan (earn lower medical care premiums)
• 401(k) Retirement Plan (starting first day of calendar month following 30 days of service; includes 100% employer match on first 4% of compensation and annual employer-funded profit sharing)
• Two weeks paid vacation for new hires below Director level (increases with years of service); unlimited paid vacation for Director and above
• Paid sick leave: greater of 40 hours or state/local minimum (Non‑Production Line)
• Paid personal leave: 40 hours (Production Line)
• 12 paid holidays per year (max 8 hours per day)
• Adoption Reimbursement Program, Perks at Work, BSH Employee Purchase Program
• Ongoing product training, uniforms, computer tablet, cell phone, company vehicle for eligible positions

Schedule

Full-time position: 10‑hour shifts, 4 days per week, varying between 9 am–9 pm, Saturday–Tuesday. First 6 weeks require on‑site training; thereafter hybrid schedule alternates 1 week on‑site and 1 week off‑site with the direct team.

Responsibilities

• Act as an advocate for the customer, work toward complaint resolution with quality and professionalism
• Create a positive impression of the company and strive to be an industry benchmark
• Answer incoming customer calls, aiming for a minimum of eight calls per hour
• Utilize BSH software to schedule service calls and order replacement parts
• Greet customers, establish rapport with a professional and friendly tone per service standards
• Use BSH support systems to provide one‑call resolutions
• Follow scripts, Q&A sheets, and other communication documents when issued
• Document all calls and interactions in the CRM system
• Provide answers to inquiries regarding products and services