Customer Support Professional - AMI
The Role
Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management to Install (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint’s front-line ranks on Vivint’s primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide. If you are a clear communicator and goal-driven, then join our award-winning department.
A Day in the Life
Our Support Specialists take inbound and outbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond. To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment.
What We Offer
- Full-time employment
- $17.00/hr plus Commissions and Weekly Performance Bonuses
- Paid training
- Variety of schedules available, the department is open 6:00 am - 11:00 pm MT, one weekend day required
- Additional $.50 per hour for bi-lingual Spanish/English speakers.
Expectations for Success
- Adapt to new situations, handle change and balance multiple demands
- We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals
- Develop a growth mindset. Coachable and willing to learn and apply feedback to their professional and personal goals
- Take accountability and exhibit resilience to succeed on a competitive sales floor
Minimum Qualifications
- High school degree or GED equivalent
- Ability to work on-site at our Provo location
- Ability to work designated shift full-time
- Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
- Ability to pass a background check and receive an Alarm License upon offer
- Bilingual in Spanish and English, preferred
WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Level, Title and/or Salary
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.