Customer Support Manager

About the role

The Customer Support Manager is responsible for planning, coordinating, and executing key after-sales activities for our clients, in pilot or commercial projects as well as maintaining an excellent relationship with these clients. The position requires technical and operational knowledge of the digital solutions commercialized by JBT Marel (OmniBlu).

Responsibilities

• Primary contact between JBT Marel and the customers after the OmniBlu System installation.
• Facilitate the process of new technologies adoption (OmniBlu) with JBT Marel customers, understand their needs and business objectives, and identify how JBT Marel can add value with novel solutions.
• Train on the equipment and send weekly reports as a crucial part of this role.
• Maintain frequent contact with the clients to verify the operation of the implemented solutions and offer full assistance for additional training on how to use the system or troubleshooting.

Requirements

• Bachelor's degree in Data Science, Automation Engineering, Computer Engineering, Business Administration, or similar fields.
• Hands-on experience with Food Processing and/or large machine operation.
• Advanced skills with computer systems and software.
• Ability to work in a team-oriented, collaborative environment.
• Valid driver's license is required.
• You must be authorized to work in the US without sponsorship now or in the future.

Qualifications

• Understand new technological solutions for digital Food Industry and their impact on Food Processing Plants.

Skills

• Collaborate with the sales and technical teams to improve products and design new offers as part of the company's portfolio.

Benefits

• JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

This position is hybrid and you will travel 50% of the time.

Benefits

• JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
• We make hiring decisions based solely on qualifications, merit and business needs at the time.
• We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Commitment to Diversity

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Equal Opportunity Employment

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws.