Customer Support Manager

About the Role

Represent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

Responsibilities

• Coordinate sorting, inspection, and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary; ensure assignments have proper work instructions and employees are trained.
• Assign employees to various tasks required to complete a job successfully.
• Evaluate employees’ job performance and address issues in a manner consistent with company policies and practices.
• Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise.
• Know when to make decisions or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including customer contact, employee contact, issues, concerns, or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more.
• Communicate issues with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Requirements

Minimum Requirements

• Strong leadership and multitasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel, PowerPoint, and email software

Preferred Requirements

• Quality knowledge within an automotive environment

Pay

Compensation up to $90,000 based on experience.

Benefits

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment.

About the Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as a one-stop-shop—from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials—and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.”

thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage, and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.