Customer Support Expert - Camera Video

About the role

ActionLink is seeking a Full-Time Customer Support Expert to assist Sony and their PRO Support Division. This role works onsite at the Sony authorized service facility, embedded within the repair group.

Responsibilities

• Provide services for Sony customers and user accounts, including inquiries, equipment maintenance/servicing, repair status and costs, processing approvals, no fault troubleshooting, accessory requests, etc.
• Collaborate with repair and engineering teams to support and expedite the repair process.
• Handle incoming client and customer inquiries and outgoing follow-up through phone and email.
• Resolve customer requests, questions and complaints in a timely manner.
• Work in both office and warehouse/repair environments, handling new account inquiries and forwarding to the appropriate departments.
• Attend training to learn Sony's imaging equipment models and repair process diagnosis methods.
• Use CRM and Process Management Information Systems to analyze situations.

Requirements

• Must be able to use a computer, phone and other standard office equipment.
• Must be mobile and able to sit/stand for 4 hours or more.
• Must be able to lift 30 pounds.

Qualifications

• Photography, digital imaging and technical photographic equipment knowledge preferred.
• Multi-task oriented with excellent communication and problem-solving abilities.
• Excellent customer service skills, including handling situations in a professional manner.
• Attention to detail.

Pay

$18.00 - $21.00 per hour, based on experience.

Schedule and Location

• 40 hours per week
• Monday-Friday
• 9:30am-6:00pm
• Flexible hours available if needed
• Overtime as required

Benefits

• Medical, dental, vision, life and prescription insurance plans
• 401(k) optional retirement savings plan with employer match
• Paid time off
• Paid holidays