Customer Support Engineer Automation - Scranton, PA

Essential Functions

• Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, control systems, and networks.
• Able to precisely follow layout drawings and blueprints used in equipment installation.
• Complete status (service) reports daily and expense reports weekly.
• Communicate effectively in English.
• Provide excellent customer relations and follow‑through.
• Manage the total equipment installation process at customer sites, using hand tools, climbing, bending, and stooping as needed.
• Operate, apply, and program software and parts, and deliver customer training.
• Use Amada application software for line control and part programming.
• Travel regularly within assigned territories.
• Lift up to 50 lb.

Non‑essential Functions

• Communicate effectively in Spanish.

Reporting Relationship

Reports to Regional Service Manager. No subordinate staff.

Knowledge

A four‑year degree in Electronics, or a minimum two‑year degree with related work experience, is preferred.

Skills

• Analyze and repair mechanical, hydraulic, pneumatic, optical, and electrical systems.
• Use hand tools, volt/ohm meter, and oscilloscope.
• Working knowledge of computers and Windows OS.
• Read and interpret mechanical and electrical drawings.
• Accountable for servicing and supporting customers throughout the machine ownership lifecycle.

Travel

Routine travel within assigned territories with occasional overnight stays.

Pay Rate

$30.00 per hour

Benefits

• Major medical and hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) plan
• Profit sharing
• Life insurance
• Long‑term disability
• 12 paid holidays
• Travel accommodations
• Travel/mileage pay ($200)
• Work boot voucher
• Uniform, laptop, cellphone, toolbox provided

Working Conditions

Average lifting weight: 50 lb. Frequency: daily.