Customer Support Engineer

KLA · Richardson, TX · Yesterday

Information Technology$27.46–$46.69/hrFull-time

About the role

Works under direction and supervision of Manager and/or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex KLA equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

Responsibilities

Update, troubleshoot, diagnose, and repair of highly complex KLA equipment at customer sites
Represent the company to the customer and assume accountability for customer satisfaction with service
Affirm operational quality of system equipment
Coordinate actions with customers to minimize downtime

Requirements

ASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology)
2+ years of experience in semiconductor or related military service experience
Working knowledge of digital multimeters and oscilloscopes
Capable of reading basic wiring diagrams and schematics

Qualifications

Minimum qualifications include ASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology), or 2 + years of experience in semiconductor or related military service experience. Must have a working knowledge of digital multimeters and oscilloscopes. Must be capable of reading basic wiring diagrams and schematics.

Skills

N/A

Benefits

Includes participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Pay

Base Pay Range: $27.46 - $46.69 Per Hour

Schedule

N/A