Customer Support Engineer
About the role
Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Engage, communicate and co-work with Product Support Organization on escalated technical matters.
Requirements
- Bachelor or master degree
- Strong communications and interpersonal skills
- Responsible working attitude, strong team spirits and good ability to provide guidance to team members
- Ability to work under pressure
- Proficient in the English language
- The ability of logical thinking
Preferred Qualifications
- Master's Level Degree or work experience of 0 years
- Bachelor's Level Degree or work experience of 1 years
Benefits
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with flexible scheduling options.