Customer Support Developer (Databases)

About the role

The Customer Support Developer (Databases) at Airbyte combines hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform. This role involves serving as the primary technical escalation point for database-related customer issues, developing and contributing to Airbyte's open-source database connectors, and collaborating with engineering and product teams to shape the customer experience.

Responsibilities

• Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
• Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
• Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.
• Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
• Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.
• Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes.
• Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely.

Requirements

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users.
• Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks.
• Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling.
• Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization.
• Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues.
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows.
• Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
• A high tolerance for ambiguity and a natural self-starter.

Qualifications

• Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems.
• Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors.
• Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
• Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
• Experience with CI/CD pipelines and GitHub-based open-source workflows.
• Experience with AI-assisted development tools and building automated playbooks or Runbooks.

Benefits

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws.

Pay

$99K - $115K

Schedule

Remote in U.S. timezones - Pacific, Mountain, Central