Database Support Engineer

About the role

A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

Responsibilities

• Support various critical database platforms across Development, QA, UAT, and Production environments.
• Partner closely with application teams, application support, and database engineers and operate within a global support model to ensure availability, performance, and reliability of database services.
• Provide operational support for enterprise database platforms in on-premises, private cloud, and public cloud environments.
• Maintain database health, capacity, performance, and availability, respond to alerts, diagnose issues, and perform timely remediation.
• Perform routine maintenance activities such as patching, upgrades, and housekeeping.
• Troubleshoot database-related incidents and collaborate on root cause analysis.
• Work closely with application owners, support teams, and database engineers.
• Provide guidance on database best practices and operational standards.
• Contribute to the design, implementation, and testing of automation and self-service capabilities for database platforms.
• Drive continuous improvement by identifying opportunities to reduce toil and increase platform efficiency.
• Participate in problem resolution and continuous improvement initiatives.
• Participate in a 24/7 global support model, including shift-based coverage and handoffs.

Requirements

• Bachelor’s degree in computer science, engineering, or a related technical field.
• 10+ years of experience in database administration and infrastructure engineering.
• Strong experience delivering services on multiple database technologies such as SQL Server, PostgreSQL, MongoDB, and/or Sybase.
• Hands-on expertise with scripting using PowerShell, Korn Shell, Python, or equivalent.
• Strong knowledge of cloud-based database services including AWS Aurora, RDS DB, EC2, EBS, and/or S3.
• Strong knowledge of observability tooling and operational monitoring design.
• Ability to troubleshoot under pressure with strong ownership and an accountability mindset.
• Ability to work effectively across time zones and cross-functional teams.
• Excellent communication skills with a passion for building scalable, reliable, self-service platforms.
• Commitment to the highest ethical standards.

Qualifications

We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

Benefits

The annual base salary range for this role is $200,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.