Customer Support Coordinator II - Enterprise
NWArkansas · New Year, MT · Yesterday
Full-time
About the role
The Customer Support Coordinator II – Enterprise serves as a primary point of contact for enterprise-level customers, addressing day-to-day support needs and more complex operational coordination. This role coordinates service requirements, delivers timely updates, and assists with moderately complex customer account-related scenarios for ArcBest customers.
Responsibilities
- Coordinate day-to-day operational support activities
- Act as the primary point of contact for enterprise customers’ support needs
- Communicate timely updates on service status and issue resolution
- Assist with moderately complex customer account-related scenarios