Customer Support Consultant (U.S. Remote - 1PM to 10PM ET)

About Unison

Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives.

Unison is proud to be recognized as a 2026 Quantum Certified Workplace™ in Washington D.C., reflecting our continued focus on building a workplace where people feel supported and teams thrive.

Role Overview

Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.

Responsibilities

• Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
• Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
• Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
• Understand client’s business objectives and help clients achieve their goals
• Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks

Qualifications

• Ability to work 10am to 7pm PT / 1pm to 10pm ET
• Prior consulting/training experience, preferably with a top consulting firm
• Possesses superior client relationship skills
• Exceptional written and verbal communications skills
• Self-starter, quick learner, and team player
• Proficient in the basics of Microsoft Excel, PowerPoint and Word
• BA or BS degree in a related field or equivalent experience
• Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable

Clearance

Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.

Compensation

Base Salary: $60,000 - $75,000
Final compensation will depend on factors such as geographic location, experience, and qualifications. In-Person Interview: Our hiring process requires one in-person meeting, typically the final interview. Travel and accommodations will be provided. Remote Work: On-site working requirements vary.

Why Join Unison

Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.