Customer Support Consultant

About the role

Cargas is hiring a Customer Support Consultant to support our Cargas Energy customers. In this role, you'll serve as a frontline resource for drivers, technicians, and office users, helping to troubleshoot issues and keep critical operations running smoothly. You'll provide support through phone, email, and ticket channels, deliver user education, and document solutions using Knowledge-Centered Service (KCS) practices. You'll collaborate closely with teammates and escalate issues when needed, all while building foundational expertise in customer support and the Cargas Energy platform.

Cargas is an employee-owned software and consulting company where people do meaningful work and share in the success they help create. There's no one-size-fits-all career path here. You'll have the tools, support, and flexibility to explore opportunities, build your skills, and grow in ways that are meaningful to you while contributing to the success of the company. Built on trust and transparency, we practice open-book management, giving employees visibility into company performance so they’re informed, accountable, and connected to our collective goals. Headquartered in Lancaster, Pennsylvania, we’re committed to sustainable growth for both our business and our people.

Culture, Values, & Work Our core values—employee ownership, teamwork, and customer care—guide how we work and support one another. We collaborate across teams, welcome diverse ideas, and foster an environment where people feel empowered to contribute. Work arrangements vary by role and team and are designed to balance exceptional customer care with flexibility for personal needs. Our employee tenure exceeds industry benchmarks, and we’ve been recognized as a Best Place to