Customer Support (Automotive Response) - REMOTE

Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you’ll listen carefully and evaluate each caller’s situation to provide the right solutions, from simple navigation questions to emergency situations. A high degree of empathy and the ability to remain calm under stress are essential for every call. Why Become a Working Solutions Contractor?Work from Home: Ditch the commute and enjoy the comfort of home.Flexible Hours: Set your own schedule and work when it's convenient for you.Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.Supportive Environment: We’re here to help every step of the way! Application Process:Create ProfileComplete Assessments (only one-attempt is allowed)Pass PC Scan (must be on a computer, not mobile device)Record Video Interview (can re-record as many times as needed)For more details, check out our Application Guide Earnings PotentialEarn up to $0.28 per Customer Interaction Minute with a guaranteed minimum of 45 minutes per available hour. Contractors on this program, on average, earn $16.80/hr.Bilingual contractors will earn up to $0.32/CIM ($19.20/hr) Skills NeededCaring, sympathetic and helpful demeanorStrong customer service skills, including active listeningMulti-tasking to find answers while on with customerAbility to react and respond decisively in emergency situationsAbility to reassure, control and diffuse emotional and/or difficult callsPrior experience with driver assistance programs is a bonus, but not required ScheduleFlexible schedule opportunities – you choose your hours!Client hours of operation are open 24/7Day, night, and weekend hours available Work Environment RequirementsQuiet, uninterrupted work space Technology RequirementsPersonal computer (no tablet)Broadband internet connection, with at least 10 Mbps download speedWired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)Windows 11 operating systemValid antivirus software installed, running and up to dateWired USB headset with microphone (Gaming headsets not accepted)Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/ Important InformationContractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.