Customer Support Associate, Bilingual - Vietnamese (Starlink)

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.)
• Be a relentless internal advocate for the customer within SpaceX
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Be the voice of the customer, in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Requirements

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Vietnamese

Preferred Skills And Experience

• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills
• Willingness and ability to flex weekend and night shift hours as needed
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

• Must be available to work scheduled shifts, including holidays
• Must be available to work overtime hours and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Bastrop, TX area
• After 1 week of classroom training, Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts:
• Saturday - Wednesday 3:30PM - 2AM CST
• Monday - Friday 3:30PM - 2AM CST
• Sunday - Thursday: 7PM - 4AM CST

Pay

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Benefits

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Skills

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Benefits

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Application Instructions

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