Customer Support Associate
About the role
The Customer Support Associate position offers both full-time and part-time opportunities. Part-time schedules can range from 40 hours a week for approximately 4 weeks to a maximum of 29 hours per week after training. Full-time schedules operate from 7am to 7pm Monday through Friday and 9am to 1pm on Saturdays.
Responsibilities
- Handle customer inquiries via chat, phone, social media, correspondence, web, and email.
- Process inquiries including bill reviews, budget enrollments, deposit calculations, account status updates, and refunds.
- Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, and summer sewer charges.
- Create work orders for services like move-in, move-out, bill paid turn-ons, and other service orders.
- Determine and implement appropriate payment options for customers, including credit cards, automatic bank deductions, and payment arrangements.
- Communicate with billing and dispatch departments to resolve issues and make corrections.
- Perform operator and clerical duties as needed, including assisting with training, floor walking, mentoring, and other tasks as assigned.
Requirements
- High school diploma or equivalent.
- Proficient with personal computers and Microsoft Office applications.
- Excellent data entry and written/verbal communication skills.
- Proven customer service experience.
Benefits
- 401(k) plan
- Identity Theft Protection
- Dependent Care Flexible Spending Account
- Educational reimbursement benefit ($1,000 per year)
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Health, Dental & Vision insurance
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
- Identity Theft Protection
Pay
Hourly rate: $19.25
Bilingual employees may qualify for additional hourly pay.
Schedule
Part-time schedules can vary from 40 hours a week for 4 weeks to a maximum of 29 hours per week after training. Full-time schedules operate from 7am to 7pm Monday through Friday and 9am to 1pm on Saturdays.
Schedules are based on operational needs and can vary from week to week. There is no guarantee of the number of hours each week, and associates will be given two weeks' notice of any schedule change. Shifts range from 4 to 8 hours.
Qualifications
Required qualifications include a high school diploma or equivalent, proficiency with personal computers and Microsoft Office applications, excellent data entry and written/verbal communication skills, and proven customer service experience.
Skills
Preferred skills include demonstrated analytical abilities, problem-solving skills, ability to work within a team environment, and effective communication with a diverse customer base.
Benefits
- 401(k) plan
- Identity Theft Protection
- Dependent Care Flexible Spending Account
- Educational reimbursement benefit ($1,000 per year)
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Health, Dental & Vision insurance
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
- Identity Theft Protection
Pay
Hourly rate: $19.25
Bilingual employees may qualify for additional hourly pay.
Schedule
Part-time schedules can vary from 40 hours a week for 4 weeks to a maximum of 29 hours per week after training. Full-time schedules operate from 7am to 7pm Monday through Friday and 9am to 1pm on Saturdays.
Schedules are based on operational needs and can vary from week to week. There is no guarantee of the number of hours each week, and associates will be given two weeks' notice of any schedule change. Shifts range from 4 to 8 hours.
Qualifications
Required qualifications include a high school diploma or equivalent, proficiency with personal computers and Microsoft Office applications, excellent data entry and written/verbal communication skills, and proven customer service experience.
Skills
Preferred skills include demonstrated analytical abilities, problem-solving skills, ability to work within a team environment, and effective communication with a diverse customer base.