Customer Support Assistant

About the role

We are seeking a detail-oriented and proactive Customer Support Assistant to join our Birmingham team. In this role, you will serve as a key point of contact for customers, ensuring inquiries are handled efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems
• Provide accurate information regarding products, services, and processes
• Aid in resolving customer concerns in a timely and professional manner
• Maintain organized records of customer interactions and transactions
• Collaborate with internal teams to ensure consistent service delivery
• Support administrative tasks related to customer service operations

Qualifications

• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Detail-oriented with strong organizational skills
• Problem-solving mindset with a customer-focused approach
• Basic proficiency with computer systems and office software
• Ability to work both independently and as part of a team