Customer Support Agent

What's the Job?

Serve as the primary point of contact for riders, managing inbound and outbound communication through various support channels such as SMS, email, and phone. Provide prompt and effective resolutions to customer inquiries, complaints, and service issues to enhance rider satisfaction. Accurately document all interactions and resolutions using support tools like Salesforce Service Cloud to ensure seamless follow-up and record-keeping. Escalate complex or unresolved issues to appropriate teams while maintaining ownership until the issue is fully resolved. Identify recurring issues or feedback trends from riders and collaborate with internal teams to improve processes and service quality.

What's Needed?

• Minimum of 1 year of experience in customer service, support operations, or a related role.
• Strong written and verbal communication skills with the ability to adapt tone across different communication channels.
• Experience using customer support software such as Zendesk, Salesforce, or similar platforms.
• Able to handle multiple inquiries simultaneously with attention to detail and accuracy.
• Problem-solving mindset focused on creating positive customer experiences and interpreting workflows to resolve operational errors.

About the Role

The Customer Support Agent plays a crucial role in the support operations team, assisting riders and ensuring their experience is smooth, positive, and efficient. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer service, aligning seamlessly with the organization’s mission to provide exceptional rider support.

Pay & Benefits

Opportunity to work in a dynamic and fast-paced environment supporting a vital transportation service. Gain valuable experience in customer support and operations within a leading industry organization. Develop your communication and problem-solving skills in a supportive team setting. Be part of a company committed to fostering diversity and inclusion in the workplace. Enjoy a competitive hourly pay rate and weekly pay schedule. Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Additional Information

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!