Customer Support Administrator

About the role

The role is responsible for managing the company's social media presence and engaging with customers through various platforms.

Responsibilities

• Develop and execute social media marketing strategies to increase brand awareness and customer engagement.
• Monitor and respond to customer inquiries and feedback on social media platforms.
• Create and manage content calendars for multiple social media channels.
• Analyze social media performance metrics to inform future strategy adjustments.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• At least 2 years of experience in social media management or a similar role.
• Strong understanding of digital marketing principles and analytics tools.
• Excellent written and verbal communication skills.
• Proficiency in social media management tools such as Hootsuite, Buffer, and Sprout Social.

Qualifications

• Experience with SEO and content optimization.
• Knowledge of graphic design and video editing software.
• Ability to work independently and manage multiple projects simultaneously.

Skills

• Strategic thinking and problem-solving skills.
• Attention to detail and ability to meet deadlines.
• Customer service orientation.

Benefits

Competitive salary, comprehensive health insurance, flexible work schedule, professional development opportunities, and an inclusive workplace culture.

Pay

$50,000 - $60,000 annually.

Schedule

Full-time position with a flexible schedule to accommodate social media posting needs.