CUSTOMER SUPPORT ADMINISTRATOR

Location: St. Petersburg, FL 33716 – This position is onsite.

About the role

Coordinate order entry, expedite open purchase orders, track inventory availability, and communicate with suppliers to ensure timely delivery of electronic components and materials. Serve as the primary point of contact for customers and vendors by providing order updates, resolving supply issues, answering inquiries, and maintaining strong professional relationships through frequent phone and email communication. Analyze inventory levels, supplier lead times, and order status to identify potential shortages, recommend solutions, and support purchasing and procurement decisions. Maintain accurate purchasing, order, and supplier records while collaborating with internal teams to ensure timely fulfillment and exceptional customer service. Support procurement, supplier management, and sourcing activities for electronic components, with opportunities to develop into a purchasing and supply chain role through hands-on experience and critical thinking.

Responsibilities

• Coordinate order entry and expedite open purchase orders
• Track inventory availability and communicate with suppliers
• Serve as primary point of contact for customers and vendors, providing order updates and resolving supply issues
• Answer inquiries and maintain professional relationships via phone and email
• Analyze inventory levels, supplier lead times, and order status to identify potential shortages and recommend solutions
• Support purchasing and procurement decisions
• Maintain accurate purchasing, order, and supplier records
• Collaborate with internal teams to ensure timely fulfillment and exceptional customer service
• Support procurement, supplier management, and sourcing activities for electronic components

Requirements

• Assertive, professional communication skills
• Comfortable working on the phones
• Ability to organize workload, manage multiple priorities, and track follow-ups
• MS Office proficiency, including MS Excel
• High school diploma or equivalent
• Background check required
• Drug screening required

Nice to have

• Experience in distribution, manufacturing, electronics, or similar industries
• Purchasing experience
• Order entry experience
• Business-to-business experience

Pay

$24.00 per hour

Schedule

Monday–Friday, 8:00 AM to 5:00 PM