Customer Support Admin Supervisor

Responsibilities

• Work with the Customer Support Team Manager to set clear goals and expectations for the team and ensure they are effectively implemented
• Actively work with the Administrative Services Team Manager to review data and trends to improve service levels
• Proactively build great working relationships with key colleagues of all levels of the organization
• Safeguard customer disputes by resolving them in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes
• Ensure the Administrative Support Team remains fully compliant with State and Federal rules and regulations
• Support various administrative tasks within the team
• Undertake additional tasks and projects contributing to the Administrative Support Team, as needed, or requested
• Maintain effective communication channels within the department
• Challenge underperformance and address it appropriately
• Maintain an Administrative Support Team that fosters a multi-skilled environment
• Support the Administrative Support Teams development and foster individual growth through training

Qualifications

• Excellent verbal and written communication skills
• Availability to work nights, holidays, and weekends
• Gives quick and effective speed of service
• Knowledge of State and Federal rules and regulations
• Able to handle complaints and difficult situations in a calm and patient manner
• Ensure high standards, show initiative, proactivity, and professionalism
• Flexibility to perform different tasks and follow procedures correctly
• Must be able to work independently with minimal supervision
• Confident in one's ability to assess situations and make informed decisions
• Ability to manage a diverse range of activities and effectively prioritize responsibilities