Customer Supply Chain Associate Manager

About the role

The Customer Supply Chain Associate Manager plays a critical role in delivering exceptional customer service and supply chain performance across domestic, affiliate, and export customers. This position serves as a key link between customers and internal teams, using data-driven insights to optimize inventory availability, improve service performance, and strengthen customer relationships.

Responsibilities

• Manage and optimize the customer order management process to support high service levels and customer satisfaction.
• Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.
• Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.
• Develop and maintain customer-specific reporting, dashboards, and performance metrics.
• Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.
• Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.
• Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.
• Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.
• Support new product launches by ensuring customers are properly set up and ready to order new items.
• Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.
• Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.
• Promote and support quality standards and compliance requirements within all areas of responsibility.

Requirements

• Bachelor's degree required.
• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
• ERP experience required; Oracle experience preferred.
• Understanding of POS data, inventory management, customer metrics, and replenishment processes.
• Strong presentation, communication, and stakeholder management skills.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Highly organized, self-motivated, and comfortable managing multiple priorities.
• Continuous improvement mindset and commitment to operational excellence.

Qualifications

• Bachelor's degree required.
• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
• ERP experience required; Oracle experience preferred.
• Understanding of POS data, inventory management, customer metrics, and replenishment processes.
• Strong presentation, communication, and stakeholder management skills.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Highly organized, self-motivated, and comfortable managing multiple priorities.
• Continuous improvement mindset and commitment to operational excellence.

Skills

• Customer service skills.
• Data analysis and interpretation.
• Inventory management.
• Supply chain optimization.
• Collaboration and teamwork.
• Communication and presentation skills.
• Problem-solving and decision-making.
• Project management.

Benefits

• Hybrid work environment for most roles.
• Office-based employees receive partial lunch subsidies.
• Annual discretionary bonus.
• Outstanding healthcare options prioritizing physical and mental wellness.
• 401(k) match with Profit Sharing.
• Gym membership reimbursement.
• Wellness workshops.
• Mental health support.
• Tuition reimbursement opportunities.

Pay

$105,000 - $115,000 DOE

Schedule

Hybrid work environment for most roles.