Customer Success Technical Solutions - Analyst III

About the role

Mitsubishi Heavy Industries America, Inc. (MHIA) delivers innovative and integrated solutions across commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems. The Customer Success Technical Solutions Analyst III will create HRIS system integrations between existing platforms and ancillary systems, provide ongoing integration maintenance and technical support, and contribute to automating HR functions to enhance efficiency.

Responsibilities

• Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.
• Develop and upgrade integrations to and from multiple systems through various middleware software.
• Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.
• Support application configuration, add‑on modules, upgrades, enhancements, and testing.
• Support the design and configuration of seamless inbound and outbound data flows for multiple systems.
• Maintain integration performance and maintenance schedules.
• Partner with IT groups for integration change requests.
• Manage Single Sign‑On (SSO) setup and configuration.
• Diagnose integration alerts and determine resolutions.
• Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.
• Responsible for maintaining a thorough, efficient, and accurate HRIS database.
• Analyze software releases to assess the impact of new features and ensure these align with organizational goals, improve efficiency, and do not disrupt existing processes or negatively impact employees.
• Design and execute test plans for new integrations and system changes.
• Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.
• Responsible for the end‑to‑end management of HR data reporting processes, including data compilation, analysis, visualization tools, and strategic reporting to support executive decision‑making and HR operations.
• Design and deliver clear, actionable reports and dashboards using Power BI, tailored for leadership and operational teams.
• Establish processes for tracking, trending, and monitoring key HR metrics using automated and manual tools.
• Apply HR analytics methodologies to uncover workforce trends, support predictive modeling, and drive data‑informed talent strategies.
• Conduct in‑depth analysis of HR data to identify trends, gaps, and opportunities for improvement in workforce strategies.
• Partner with internal stakeholders and external vendors to develop, document, and maintain standardized reporting processes and templates.
• Utilize SQL for data querying and Excel for advanced data manipulation; ensure efficient and accurate data processing.
• Provide data‑related support to HR leadership and cross‑functional teams, contributing to projects and initiatives requiring analytical expertise.
• Collaborate in a team environment and independently with vendors, business partners, and technology teams on projects, support activities, application development, and standardization.
• Collaborate with stakeholders to document business processes and user flows and analyze input from product owners to create and design solutions to help solve business problems.
• Support the review of integration designs, test scripts, and documentation created by junior analysts to ensure consistency, accuracy, and alignment with standards.
• Assist in knowledge transfer to team members to equip them with the necessary knowledge and tools.
• Analyze HR processes and make recommendations for improvements using technology.
• Work with the wider HRIS team and HR staff to consolidate data models and drive process decisions.
• Find and resolve HRIS problems by comparing data from different sources to create solutions.
• Create and maintain process documentation and provide training to advanced users.

Requirements

The ideal candidate will have at least six (6) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.

Skills

• HRIS platform management and maintenance
• Middleware software and API integration
• Application Programming Interfaces (APIs)
• Single Sign‑On (SSO) configuration
• SQL for data querying
• Excel for advanced data manipulation
• Power BI for reporting and dashboards
• Data analysis, visualization, and HR analytics