Customer Success Analyst

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500. In the Customer Success Analyst role, you'll be at the front line of communication with renters, landlords, or brokers, providing vital support to ensure a seamless experience. Whether guiding renters through the application process or helping property managers understand our offerings, you’ll play an essential role in delivering exceptional service. This position requires a strong focus on empathy, clarity, and efficiency, as you’ll address inquiries, resolve issues, and build trust with our customers every step of the way. What You’ll Do Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenueCommunicate with customers via phone and email in a wide range of situations that each require a unique approachGather data on customer communications and engagement to fuel our never-ending quest to improve the user experience What You Bring Bachelor’s degree in a related field or equivalent experienceA roll-up-your-sleeves mentality with excitement to research and learn what you don’t knowEmpathy, integrity, and a sense of humor!Highly organized and detail-orientedCustomer-centric mindsetPossess a team-oriented attitudeStrong math and analytical skillsMust be able to multitask and be highly adaptable to changeAbility to work during business hours (8 hour workday between 8 a.m. - 7 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)Excellent written and verbal communication skills in English Nice To Have (Include any skills that would be bonuses to the position, but are not required) Fluency in an additional languagePrior experience with spreadsheets, data, and technologyExperience with communication tools such as Slack and ZoomExperience working in a remote environment Benefits Opportunities to make an impact within a fast growing companyMedical, dental, & vision insurance, beginning day oneHealth savings account with employer contributionFlexible spending accounts (healthcare, dependent care, commuter)401(k)Generous PTO and paid holidaysIn-office lunch perkFlexible working hoursPaid parental leaveCompany sponsored short and long term disability Base Salary The base salary range is between $50,000 - $60,000 annually. Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above. TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.