Customer Success Analyst
About the role
This organization operates within the rental housing sector, addressing challenges faced by renters, landlords, and brokers in accessing and managing rental properties. It focuses on facilitating seamless communication and support throughout the rental application and management process, aiming to improve user experience and build trust among its customers.
The CUSTOMER SUCCESS ANALYST plays a critical role in maintaining effective communication with renters, landlords, and brokers to ensure a smooth and supportive experience. This role involves managing customer interactions to resolve issues, provide guidance, and drive revenue by advancing deals. The position is essential for fostering customer trust and enhancing the overall service quality.
Responsibilities
- Manage a pipeline of deals and proactively follow up with customers to advance deals and generate revenue
- Communicate with customers via phone and email, tailoring approaches to diverse situations
- Collect and analyze data on customer communications and engagement to support continuous improvement of the user experience
Requirements
- Bachelor’s degree in a related field or equivalent experience
- Proactive attitude with eagerness to research and learn
- Empathy, integrity, and sense of humor
- Highly organized and detail-oriented
- Customer-centric mindset
- Team-oriented attitude
- Strong math and analytical skills
- Ability to multitask and adapt to change
- Excellent written and verbal communication skills in English
Schedule
Availability during business hours (8 a.m. to 7 p.m. Eastern Standard Time) including one weekend day per week with one weekday off.
Pay
Base salary range between $50,000 and $60,000 annually. Final offer amounts depend on experience, expertise, location, and market data.
Benefits
- Medical, dental, and vision insurance starting day one
- Health savings account with employer contribution
- Flexible spending accounts for healthcare, dependent care, and commuter expenses
- 401(k) retirement plan
- Generous paid time off and paid holidays
- Paid parental leave
- Company-sponsored short and long term disability
- Flexible working hours