Customer Success Technical Leader (Area TAM : Splunk Platform, SLED)

About the role

This is a remote role that can be performed anywhere in the United States. As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible. You will be a Splunk expert, adept at understanding, adapting, and guiding account teams and customers on how to best use our Platform.

Responsibilities

• Align to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions.
• Develop strong partnerships with Sales and Customer Success roles to assist Area-aligned customers with Value Realization.
• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, and achieve onboarding milestones.
• Proactively engage Area-aligned Technical Success Engineers to review and assess account health, focusing on accounts with telemetry risk signals or those within 6 months of renewal.
• Proactively engage Customer Success Executives on adoption and use-case-related opportunities.
• Proactively engage Area-aligned CS/SE Management to ensure priority focus alignment and address risk accounts or area themes.
• Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Guide account team members and customers on optimal use of the Splunk Platform, providing recommendations for overall technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Conduct research from various resources to consistently find answers and solve complex technical problems.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud).
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
• Strong SPL (Search Processing Language) skills.
• Solid experience in technical consulting or big-data analytics.
• SLED experience (preferred).

Preferred Qualifications

• Strong understanding of common enterprise applications.
• Statistical and analytical modeling skills.
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
• Hands-on experience with Splunk product implementation and Splunk Cloud.
• Experience with cloud migration projects.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We innovate fearlessly to create solutions that power how humans and technology work together across physical and digital worlds. Our solutions provide unparalleled security, visibility, and insights across the entire digital footprint. We collaborate with empathy to make a global impact, offering limitless opportunities to grow and build.

Pay

The starting salary range for this position is $171,900.00 to $223,400.00 for new hires in U.S. locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and training. Below are the full salary ranges for specific locations:

• New York City Metro Area: $187,200.00 - $280,600.00
• Non-Metro New York State & Washington State: $171,900.00 - $256,900.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave, short- and long-term disability coverage, and basic life insurance.
• Paid time off, including:
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, year-end holiday shutdown, and 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period.
• Exempt employees participate in a flexible vacation program with no defined limit (subject to business limitations).
• 80 hours of sick time provided on hire and each January 1st, with up to 80 hours carried forward annually.
• Additional paid time off for critical or emergency family issues.
• Optional 10 paid days per year for volunteering.
• Eligibility for annual bonuses (non-sales roles) or performance-based incentive pay (sales roles).
• Eligibility for grants of Cisco restricted stock units, vesting over time with continued employment.